Riverside Recovery Resources
Collection of Your Personal Information
RRR may collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account, (b) signing up for special offers from selected third parties, (c) sending us an email message, (d) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Sharing Information with Third Parties
RRR does not sell, rent, or lease its customer lists to third parties.
RRR may share data with trusted partners to help perform statistical analysis, and send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to RRR, and they are required to maintain the confidentiality of your information.
RRR may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on RRR or the site, (b) protect and defend the rights or property of RRR, and/or (c) act under exigent circumstances to protect the personal safety of users of RRR, or the public.
Tracking User Behavior
RRR may keep track of the websites and pages our users visit within RRR, in order to determine what RRR services are the most popular. This data is used to deliver customized content and advertising within RRR to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by RRR. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the RRR website.
The RRR website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
On of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize RRR pages, or register with RRR site or services, a cookie helps RRR to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same RRR website, the information you previously provided can be retrieved, so you can easily use the RRR features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the RRR services or websites you visit.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
RRR does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, RRR may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from RRR or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from RRR, you may opt out of such communications by clicking the Unsubscribe button.
Additionally, RRR will not be liable in the event that you or anyone else inappropriately uses your e-mail. RRR will not be liable for improper disclosure of your information that is not caused by RRR’s intentional misconduct.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
- Confidentiality of Protected Health Information
Health information that RRR receives and/or creates about you, personally, relating to your past, present, or future health, treatment, or payment for health care services, is “protected health information” under the federal law known as the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 C.F.R. Parts 160 and 164. The confidentiality of alcohol and drug abuse records maintained by RRR is also protected by the Alcohol and Other Drug (AOD) Confidentiality Law, 42 C.F.R. Part 2. Generally, RRR may not say to a person outside RRR that you are a client of RRR, or disclose any information identifying you as an alcohol or drug abuser, or use or disclose any other protected health information except in limited circumstances as permitted by federal law. Your health information is further protected by any pertinent state law that is more protective or stringent than either of these two federal laws.
This agency has legal responsibilities with respect to protected health information about you, including the responsibility to inform you of how and when RRR might use and disclosure your protected health information. We must also inform you of your rights and our duties related to your protected health information.
- Pledge Regarding Health Information
RRR understands that health information about you and your health is personal. RRR is committed to protecting health information about you. In order to provide you with quality service and to comply with certain state and federal legal requirements, RRR creates a record of the services you receive at RRR. This Notice of Privacy Practices (the “Notice”) applies to all of the records of your service generated by RRR. This Notice will tell you about the ways in which RRR may use and disclose protected health information about you. It also describes your rights and certain obligations RRR has regarding the use and disclosure of protected health information. RRR is required by law to:
a. Make sure that health information that identifies you is kept private;
b. Give you this Notice of its legal duties and privacy practices concerning health information about you;
c. Follow the terms of the Notice that are currently in effect; and
d. Notify you in case there is an unauthorized use or disclosure of your unsecured health information.
- Who is Bound By This Notice
This Notice describes RRR’s practices and those of RRR staff, volunteers, and other personnel who are involved in your services. RRR and these individuals will follow the terms of this Notice, and may use or disclose protected health information about you as permitted or required by law. This Notice describes your rights to access and control protected health information about you, including information that may identify you and that relates to your past, present, or future physical health or mental condition, and healthcare and related healthcare services. Your personal physician may have other policies that they follow and may use their own Notice of Privacy Practices.
- How RRR May Use and Disclose Protected Health Information About You
RRR collects health information about you and stores it in a chart, on a computer, and/or in a personal health record. This is your medical record. The medical record is the property of RRR, but the information in the medical record belongs to you. The following categories describe different ways that RRR may use or disclose protected health information. For each category of uses and disclosures, RRR will explain what is meant and may give some examples. Not every use or disclosure in a category will be listed. However, all of the ways RRR is permitted to use and disclose information will fall within one of the categories. Some information such as certain drug and alcohol information, HIV, or mental health information is entitled to special restrictions.
- For Internal Communications. Your protected health information will be used within RRR between and among RRR staff who have a need for the information, in connection with RRR’s duty to diagnose, treat, or refer you for treatment. This means that your protected health information may be shared between or among personnel for treatment, payment, or health care operation purposes. For example, two or more providers within RRR may consult with each other regarding your best course of treatment. RRR may share your protected health information in a billing effort to receive payment for healthcare services rendered to you. And/or, your protected health information may be discussed within RRR about your treatment in connection with others receiving treatment, in an effort to improve the overall quality of care provided by RRR. Your protected health information will not be re-disclosed by RRR personnel except as is otherwise permitted herein.
- To Qualified Service Organizations and/or Business Associates. Some or all of your protected health information may be subject to disclosure through contracts for services with qualified service organizations and/or business associates, outside of RRR, that assist RRR in providing healthcare. Examples of qualified service organizations and/or business associates include billing companies, data processing companies, or companies that provide administrative or specialty services. To protect your health information, RRR requires these qualified service organizations and/or business associates to follow the same standards held by RRR through terms detailed in a written agreement.
- In Medical Emergencies. Your health information may be disclosed to medical personnel in a medical emergency, when there is immediate threat to the health of an individual, and when immediate medical intervention is required.
- To Researchers. Under certain circumstances, RRR may use and disclose your protected health information for research purposes. For example, a research project may involve comparing the health and recovery of all clients who received one test or treatment to those who received another, for the same condition. All research projects, however, must be approved by an Institutional Review Board, or other privacy review board as permitted within the regulations, that has reviewed the research proposal and established protocols to ensure the privacy of your protected health information.
- To Auditors and Evaluators. RRR may disclose protected health information to regulatory agencies, funders, third-party payers, and peer review organizations that monitor alcohol and drug programs to ensure that RRR is complying with regulatory mandates and is properly accounting for and disbursing funds received.
- Pursuant to Authorizing Court Order. RRR may disclose your protected health information pursuant to an authorizing court order. This is a unique kind of court order in which certain application procedures have been taken to protect your identity, and in which the court makes certain specific determinations as outlined in the federal regulations and limits the scope of the disclosure.
- Crime on Company Premises or Against Company Personnel. RRR may disclose a limited amount of protected health information to law enforcement when a client commits or threatens to commit a crime on RRR premises or against RRR personnel. Federal law and regulations do not protect any information about a crime committed by a client either at RRR or against any person who works for RRR or about any threat to commit such a crime.
- Reporting Suspected Child Abuse and Neglect. RRR may report suspected child abuse or neglect as mandated by state law. Federal law and regulations do not protect any information about suspected child abuse or neglect from being reported under state law to appropriate state or local authorities.
- As Required By Law. RRR will disclose protected health information as required by state law in a manner otherwise permitted by federal privacy and confidentiality regulations.
- Appointment Reminders. RRR reserves the right to contact you, in a manner permitted by law, with appointment reminders or information about treatment alternatives and other health related benefits that may be appropriate to you.
- Other Uses and Disclosure of Protected Health Information. Other uses and disclosures of protected health information not covered by this Notice will be made only with your written authorization or that of your legal representative. If you or your legal representative authorize RRR to use or disclose protected health information about you, you or your legal representative may revoke that authorization, at any time, except to the extent that RRR has already taken action relying on the authorization.
- Your Rights Regarding Health Information RRR Maintains About You
You have the following rights regarding your health information. In order to exercise these rights, you must contact the Program Director at RRR. You may be asked to submit a written request. The Program Director may be contacted using the following information:
Riverside Recovery Resources
Attn: Program Director
41923 Second Street, Suite 401
Temecula, CA 92590
- Right to Inspect and Copy. With certain exceptions, you have the right to inspect and receive copies of your health information that RRR maintains about you. In some very limited circumstances, RRR may, as authorized by law, deny your request to inspect and obtain a copy of your protected health information. You will be notified of a denial to any part or parts of your request. Some denials, by law, are reviewable, and you will be notified regarding the procedures for invoking a right to have a denial reviewed. Other denials, however, as set forth in the law, are not reviewable. Each request will be reviewed individually, and a response will be provided to you in accordance with the law.
- Right to Amend Your Health Information. If you believe that protected health information about you is incorrect or incomplete, you may ask RRR to amend the information. RRR may deny your request if it is not in writing or does not include a reason that supports the request. In addition, RRR may deny your request if you ask RRR to amend protected health information that RRR believes: (i) is accurate and complete; (ii) was not created by RRR, unless the person or entity that created the protected health information is no longer available to make the amendment; (iii) is not part of the protected health information kept by or for RRR; or (iv) is not part of the protected health information which you would be permitted to inspect and copy. If your right to amend is denied, RRR will notify you of the denial and provide you with instructions on how you may exercise your right to submit a written statement disagreeing with the denial and/or how you may request that your request to amend and a copy of the denial be kept together with the protected health information at issue, and disclosed together with any further disclosures of the protected health information at issue.
- Right to an Accounting of Disclosures. You have the right to receive a list of certain disclosures that RRR may have made of your protected health information. This list will not include certain disclosures as set forth in the HIPAA regulations, including those made for treatment, payment, or health care operations within RRR or made pursuant to your authorization or made directly to you.
- Right to Request Restrictions. You have the right to request a restriction or limitation on the protected health information that RRR uses or discloses about your treatment, payment, or health care operations within RRR. While RRR will consider your request, RRR is not required to agree to it. If RRR does agree to it, RRR will comply with your request, except in emergency situations where your protected health information is needed to provide you with emergency treatment. RRR will not agree to restrictions on uses or disclosures that are legally required, or those which are legally permitted and which RRR reasonably believes to be in the best interest of your health.
- Right to Request Confidential Communications. You have the right to request that RRR communicate with you about your protected health information in a specific way or at a specific location. For example, you can ask that RRR only contact you at work or by mail. RRR will accommodate all reasonable requests.
- Right to File a Complaint. Violation of the federal law and regulations by RRR is a crime and suspected violations may be reported to appropriate authorities in accordance with federal regulations. If you have any questions or believe that your privacy rights have been violated, you may contact RRR’s Program Director in person or mail a written summary of your concern to the address listed above. You may also file a written complaint with the Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint.
- Right to Receive a Copy. You have the right to obtain a copy of this Notice.
RRR welcomes your questions or comments regarding this Statement of Privacy. If you believe that RRR has not adhered to the Statement, please contact RRR at:
Riverside Recovery Resources
41923 Second Street, Suite 401
Temecula, CA 92590
Effective as of:
May 12, 2022